We provide high quality goods that are checked by us to be fault free and undamaged. Sometimes though goods may need to be returned and the following conditions apply in these cases.
Before despatch all purchases are carefully hand checked and securely packed. Please check the goods as soon as you receive them. If you receive goods that are different from those ordered, have faults, are damaged (including damage in transit) or if part of an order is missing please contact us immediately within 48 hours. We will respond with a case number.
If your package is damaged in transit, please bring this to the attention of the courier and if possible send us a photo of the damaged parcel when you contact us by email.
In the above cases we will replace your goods and pay for the return of those originally sent to you.
Under your statutory rights you have up to 14 days from receiving your purchase to inform us that you want to return them, please contact us using the form below to let us know if this is the case. The goods must be returned to us within 14 Days of informing us of your decision to return them.
For us to accept a returned watch, it must be returned unworn in new, unused, and unaltered condition with all manufacturer’s protective hygienic plastic coverings in place and packaging, hang tags, manuals, accessories and boxes intact and in their original condition.
The cost of return will be your responsibility and must be sent to the address shown below, we suggest you return goods by an appropriately insured recorded delivery service or courier and email us the tracking number. We will not be held responsible for any items not received by us. Your refund will be made within 14 days of us receiving the returned package.